Are garages optimal delivery drop-off points? – RetailWire

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    Nov 16, 2020 has announced plans to ramp up Amazon Key In-Garage Delivery to over 4,000 cities.

    Originally launched in 50 cities in April 2019, Amazon Key In-Garage Delivery enables couriers to open garages and so they can drop packages inside. Drivers receive temporary, one-time access to the garage after the Amazon app confirms the driver’s identity and delivery route via multi-step authentication. Drivers are instructed to go no more than five feet inside the garage.

    Optionally, users can watch their courier in real time using a comparable camera (sold separately) and receive delivery notifications on their mobile device.

    Homeowners must be Prime members and have a MyQ device ($29 at Amazon), the popular smart garage door opener that lets users control their garage door through an app.

    Also launching is Key In-Garage Grocery Delivery, enabling grocery orders from Whole Foods Market or Amazon Fresh to be delivered to garages.

    Amazon’s landing page said the company has made over one million successful in-garage deliveries, with a customer delivery rating of 4.7 out of five as of October 2020.

    “Customers tell us they appreciate the convenience and peace of mind that in-garage delivery offers, and we’re happy to expand the service to thousands of additional cities,” said Pete Gerstberger, head of Key by Amazon, in a press release.



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